FAQ & Towing Info
Southeastern Towing & Recovery Inc. | Your Questions Answered
SERVICE INFORMATION
WHAT TO EXPECT
How fast is your towing and roadside assistance?
When you're stranded, every minute counts. At Southeastern Towing & Recovery Inc., we pride ourselves on our rapid response times. Our 24/7 emergency dispatch is strategically managed to get a tow truck to you as quickly as possible. In most areas of Chattanooga, TN, and along major routes like I-24 and I-75, our average arrival time is between 20 and 30 minutes.
"I was stuck on I-24 during rush hour, and I was panicking. Southeastern Towing was a lifesaver! They arrived in under 25 minutes, and the driver was incredibly professional and reassuring." - Sarah K., Chattanooga, TN
What information do you need when I call for a tow?
To ensure we dispatch the right truck for your needs as quickly as possible, please have the following information ready:
Your exact location: Street address, nearest cross streets, mile marker, or major landmarks.
Your vehicle’s make, model, and color.
The nature of the problem: Is it a breakdown, an accident, a flat tire, or are you locked out?
The condition of the vehicle: Can the wheels roll? This helps us determine if a flatbed is needed.
Your desired towing destination: The address of your home, a preferred mechanic, or our secure facility.
What safety precautions do your drivers take?
Your safety and the protection of your vehicle are our top priorities. All our operators are WreckMaster certified and adhere to the strictest safety protocols. This includes conducting a full vehicle walk-around, using a multi-point safety check before towing, and deploying high-visibility lighting and cones to secure the roadside scene, ensuring the safety of you and other motorists.
Can I ride in the tow truck with my vehicle?
In most situations, yes. Our modern, clean tow trucks can typically accommodate one or two passengers. Please confirm with our dispatcher when you call so we can ensure we meet your needs. We are happy to give you a safe ride to your destination along with your vehicle.
How much does towing cost?
The cost of service is based on several standard industry factors. We are committed to upfront and transparent pricing with no hidden fees. The final cost typically depends on:
Mileage from your location to the destination
Vehicle Type (e.g., heavy-duty vs. motorcycle)
Time of Day (after-hours or holiday services)
Service Complexity (accident recovery or off-road winching)
Our dispatcher will provide you with a clear estimate over the phone before sending a truck.
Will my auto insurance cover the cost?
Many auto insurance policies include roadside assistance and towing coverage. We work with almost all major insurance providers and can provide the detailed, itemized receipt you'll need for reimbursement.
Is Southeastern Towing & Recovery Inc. an approved AAA provider?
Yes, we are a proud and trusted AAA-approved service provider. If you are a AAA member, you can use your benefits for our full range of services, including towing, jump starts, tire changes, fuel delivery, and lockout assistance.
What payment methods do you accept?
For your convenience, we accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash.
What types of vehicles do you tow?
Our state-of-the-art fleet and experienced operators can handle virtually any vehicle, including:
Cars, SUVs, and Vans
Motorcycles (with specialized, damage-free equipment)
Heavy-Duty Trucks, Box Trucks, and Semis
RVs, Campers, and Motorhomes (both diesel and gas)
Luxury, Exotic, and Classic Cars (flatbed recommended)
Boats and Construction Equipment
My car was in an accident. Can you still tow it?
Yes. We specialize in expert accident recovery and towing. Our operators are trained to handle vehicles in any condition, providing safe recovery from accident scenes. We work closely with local law enforcement, including the Chattanooga Police Department and Hamilton County Sheriff's Office, to clear scenes quickly and professionally.
What happens to my personal belongings in the car?
We recommend taking essential personal items (wallet, phone, keys, medication) with you. Your vehicle will be securely transported, and all remaining contents will be kept safe whether we are going to your mechanic or to our 24/7 monitored storage facility.
Are your tow truck operators licensed and insured?
Absolutely. Southeastern Towing & Recovery Inc. is a fully licensed and insured company in both Tennessee and Georgia. All our operators are professionally trained, certified, and committed to upholding the highest standards of safety and customer service on every call.
"The driver who helped me was the definition of professional. He knew exactly how to handle my AWD SUV on a flatbed. Highly recommend this company!" - David R., Hixson, TN
Do you offer auto repair services in addition to towing?
Yes! We are your one-stop solution. Southeastern Towing & Recovery Inc. operates a full-service auto repair facility in Chattanooga. After we safely tow your vehicle, our skilled mechanics can perform everything from diagnostics to comprehensive engine and transmission repairs to get you back on the road, saving you time and hassle.
What specific areas do you service?
Southeastern Towing & Recovery provides 24/7 service throughout Hamilton County and into North Georgia. Our primary service areas include Chattanooga, Hixson, Red Bank, East Ridge, Ooltewah, and Lookout Mountain. We also provide rapid response along major highways including I-75, I-24, and US-27. Our service extends into Georgia communities like Ringgold and Fort Oglethorpe. If you're unsure if you're in our service area, just call!
Do you provide long-distance vehicle towing?
Yes. We offer reliable and secure long-distance towing services. Whether you are relocating, bought a car out-of-state, or need to transport a specialty vehicle, we are your trusted partner. We offer scheduled transport to any destination in the United States.
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Towing Tips
WE ARE AVAILABLE 24/7
Our team is available 24/7 to assist you with any inquiries or towing service needs. Whether it’s day or night, we’re here to provide prompt and reliable service.